ONE QUOTE Terms and conditions

1. General Terms and Conditions

1. “Carrier” refers to Ocean Network Express (“ONE”) and its subsidiaries who are the providers of the transport services.

1. “Merchant” refers to the party that agrees and accepts the terms and conditions of ONE QUOTE while placing any bookings on ONE QUOTE.

1. The Merchant shall be responsible for all of the obligations and liabilities of the shipper and is also subject to the Carrier’s acceptance of the nomination of a different shipper. In addition, the Merchant is to be fully liable for any loss and cost incurred to the Carrier in case the nomination of the shipper or any other party is incorrect, and the Merchant does not have an authority to legally bind the nominated shipper or any other party in the booking.

1. Notwithstanding the subsequent issuance of any Bill of Lading (whether negotiable or not), waybill or similar transport documents (either in paper or electronic form) and any pre-printed portions thereof, ‘Terms and Conditions – ONE QUOTE’ shall apply and be deemed to be incorporated into the terms of the ONEB/L terms. In addition, the ‘Terms and Conditions - ONE QUOTE’ shall be extended as required, logically amended, varied, and supplemented to the ONE B/L terms, but the validity and enforceability of the other provisions of the ONE B/L terms shall remain in full force and not be affected.

1. Without prior notice to the Merchant, the Carrier reserves the right to amend the terms and conditions. 
2. Currently, ONE QUOTE is available for non-DG DRY and REEFER export shipments. In case a booking is accepted for a shipment other than the scope mentioned above for whatever reason it may be, such booking shall be cancelled without any responsibility from the Carrier. In addition, for REEFER shipments, high-value cargo, including but not limited to pharmaceutical products, and refrigerated commodities that require special treatment, such as  Controlled Atmosphere (“CA”) or Cold Treatment (“CT"), are not accepted and the Carrier reserves the right to cancel the booking during the Shipment Instruction (“SI”) submission stage.

1. Freight

1. The quotation rates shall not be subject to change once a Booking Confirmation has been received.

1. In case the Merchant wishes to make amendments to the booking, the booking shall be subject to repricing based on the changes made, including but not limited to the route, voyages, equipment type, and the total container volume. Please note that the original booking will be cancelled once an amendment is requested.

1. The total freight summary in USD on ONE QUOTE is for reference purposes only and should not be used as the actual freight payment. The actual payable manifested freight and charges are based on the freight and charge detail listed in the Booking Receipt Acknowledgement.
2. The rates quoted are subject to space and equipment availability. In addition, the quotation is subject to the Merchant’s compliance with the restrictions and regulations, including but not limited to weight restrictions and cargo restrictions.
3. The rates offered on ONE QUOTE may differ compared to the rates offered in other sales channels, including but not limited to online and offline channels for the same conditions.
4. The freight shall be subject to non-manifested local surcharges. In addition, the Carrier is entitled to charge the Merchant with additional services and charges that may occur after the Booking Confirmation, including but not limited to heavyweight surcharges, pick-up/drop-off charges, and container cleaning fees.
5. Any obvious freight errors and mistakes on ONE QUOTE are not binding to the terms and conditions.

1. ONE QUOTE Charges

1. The operational and system cost for utilizing the system is free of charge.  However, in a situation in which a customer cancels, partially cancels, or does not bind to the reserved booking, ONE would require a Booking Cancellation Fee "CCL" as mentioned in Section 8.

1. Equipment

1. The Carrier and its subsidiaries shall use every commercially reasonable effort to provide the equipment to ONE QUOTE Merchants but always subject to availability.  
2. If the Merchant wishes to change the equipment size or type, then the booking shall be subject to repricing based on the amended equipment. If the notice for amendment is not provided to the Carrier by the Merchant based on the conditions laid out in Section 8, then a fee (Booking Cancellation Fee "CCL") shall be payable by the Merchant.

1. If the Merchant wishes to

1. Change the equipment size or type that does not change the total TEU of a booking; or
2. Add the same equipment size or type that results in an increase in the total TEU of a booking; or
3. Reduce the number of the total TEU of a booking

then the booking shall be subject to repricing only based on the amended and/or added equipment for cases 4.3.1 and 4.3.2. For case 4.3.3., the booking shall be subject to the Cancellation Fee (“CCL”) in addition to repricing.

1. Merchants may need to pay additional charges to cover the equipment supply cost if the pick-up/drop-off locations differ from the origin/destination location confirmed in the booking.

1. The equipment may be subject to availability including but not limited to special grade containers, such as food grade containers.

1. Demurrage and Detention

1. The applicable free time, demurrage, and detention for ONE QUOTE cargo are subject to the Carrier’s detention and demurrage tariff, which can be found here.
2. The Carrier offers special ONE QUOTE free time, demurrage, and detention for specific countries or locations. The locations that are subject to the special conditions can be found here. Without prior notice to the Merchant, the Carrier reserves the right to amend the special condition.
3. ONE QUOTE offers additional free time to be purchased at the booking stage as an additional service, and the available locations for purchase are subject to the Carrier’s offering based on trade and port pairs. The purchased additional free time may not be extended more than the purchased number of days, and the additional free time service charge shall be payable by the Shipper.
4. In the case of underuse of the purchased additional free time, there will be no refund for the underused portion of the days purchased.
5. In the case of overuse of the additional free time purchased, the standard tariff shall be applied to the containers that have exceeded the free time period as per the regular process.
6. If the Merchant wishes to cancel the additional free time service, the Merchant must cancel the booking, for which the Merchant shall pay the Carrier a fee (Booking Cancellation Fee (“CCL”) as per the conditions laid in Section 8.

1. Payment

1. The Merchant agrees and confirms that all statements/invoices will be paid on time and shall not, under any circumstance, fail to make payment. The prepaid charge shall be settled prior to the release of the Bill of Lading, and the destination charge shall be settled prior to the release of the cargo.
2. The payment of freight and charges for ONE QUOTE shipments must follow the Carrier’s Governing Tariff. Some countries may adhere to different payment terms for certain charges and the Merchant may contact local sales representatives for information on exceptional payment terms.
3. For REEFER shipments, the payment term shall be limited to “Prepaid” only. For any exceptional requests, the Merchant may contact local sales representatives.
4. In the event that the Merchant fails to pay the freight and charges associated with the cargo, the Carrier reserves the right to exercise the applicable right for holding a lien over the cargo. In addition, the Compensation Fee for the Premium Cargo Service/Special Promotion Service will only be settled after the outstanding freight has been paid by the Merchant.

1. Premium Cargo Service & Special Promotion Service

1. The Merchant can purchase a Premium Cargo Service/Special Promotion Service as an option for which the Booking Confirmation will act as the binding agreement between the Merchant and the Carrier.
2. If the Merchant has purchased a Premium Cargo Service/Special Promotion Service, the Carrier is committed to provide the equipment and load and ship the Goods on the first ocean leg vessel as provided in the Booking Confirmation, subject to the conditions mentioned in the terms and conditions.

1. The Merchant who has purchased the Premium Cargo Service/Special Promotion Service is committed to deliver the cargo to ONE as per the booking detail listed in the confirmed booking. The Merchant shall incur a Booking Cancellation Fee ("CCL") for any cancellations made after Booking Confirmation, including but not limited to a full booking cancellation, partial booking cancellation, or booking cancellation resulting from an amendment request, per the conditions in Section 8.

1. Merchant’s Responsibility

1. The Merchant is to deliver the Goods for shipment by the Carrier before the cut-off time as indicated in the Booking Confirmation.

   Merchants with Premium Cargo Service or Special Promotion Service

1. For Merchants who have purchased the Premium Cargo Service or Special Promotion Service, any full or partial cancellation made after the Booking Confirmation has been issued, the Merchant shall pay the Carrier the applicable CCL per cancelled container basis. The CCL shall be the same as the total Premium Cargo Service/Special Promotion Service fee shown in the Booking Receipt Acknowledgement. For a partial cancellation, the Merchant shall pay the applicable CCL per cancelled container, which is the same as the Premium Cargo Service/Special Promotion Service fee per container provided in the Booking Receipt Acknowledgement. In addition, partially cancelled bookings will be subject to repricing. For the latest Premium Cargo Service / Special Promotion Service fee, please kindly refer to the Premium Cargo Service / Special Promotion Service fee Pop up shown on the "Booking Submission" Page.
2. For Merchant who has purchased the Premium Cargo Service/Special Promotion Service, if the Merchant wishes to make amendments to the booking after the Booking Confirmation has been issued, including but not limited to the route, voyages, and equipment size/type, the applicable CCL shall be applied. These amendments will result in a cancellation of the existing booking and will be subject to repricing based on the changes made. Please note that the original booking will be cancelled once an amendment is requested. For the amendment, the Merchant shall pay the Carrier the applicable CCL per amended container , which is equivalent to 50% of the Premium Cargo Service/Special Promotion Service fee per container mentioned in the Booking Receipt Acknowledgement. For the latest Premium Cargo Service / Special Promotion Service fee, please kindly refer to the Premium Cargo Service / Special Promotion Service fee Pop up shown on the "Booking Submission" Page.

   Merchants without Premium Cargo Service or Special Promotion Service

   Table 1: Merchants without Premium Cargo Service or Special Promotion Service - Booking Cancellation Fee Applicable Timing

   Earlier Than Day 10 Before Vessel ETD*	Day 10 Before ETD*	Day 9 Before ETD*	Day 8 Before ETD*	Day 7 Before ETD*	Day 6 Before ETD*	Day 5 Before ETD*	Day 4 Before ETD*	Day 3 Before ETD*	Day 2 Before ETD*	Day 1 Before ETD*	ETD*
   Not Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable	✓Applicable

   * ETD refers to the Estimated Time of Departure of the vessel at the time of booking cancellation.

1. For Merchants who have not purchased the Premium Cargo Service / Special Promotion Service, any full or partial cancellation made after the Booking Confirmation requires the Merchant to provide a cancellation notice to the Carrier at least 10 calendar days before the vessel’s scheduled estimated time of departure (“ETD”) as of the time of the booking cancellation; otherwise, the applicable Booking Cancellation Fee (CCL) shall apply. If the cancellation notice is submitted less than 10 calendar days before the vessel’s scheduled ETD or on the vessel’s scheduled ETD day itself, the Merchant shall pay the Carrier the applicable CCL per cancelled TEU, as shown in the table below, and partially cancelled bookings shall be subject to repricing.
    

   Scope	CCL Amount (USD)	Effective Date (Booking Date)	Expiration Date
   East Asia Trade*	$20 per TEU	June 1st, 2021	Until Further Notice
   All Trades (Except for East Asia Trade)	$100 per TEU	June 1st, 2021	Until Further Notice
   Export shipments from Bangladesh, India, Pakistan, Sri Lanka, Red Sea and the Middle East** to East Asia	$25 per TEU	May 4th, 2023	Until Further Notice
   Export shipments from North America	$10 per TEU	February 1st, 2024	Until Further Notice

   *East Asia Trade is covering cargo from and to the following countries or regions:BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU, MALAYSIA, MYANMAR, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, and VIETNAM.
   **The Red Sea and the Middle East countries are referring to the following:DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN, KUWAIT, IRAQ, and QATAR.

1. For Merchant who has not purchased the Premium Cargo Service/Special Promotion Service, if the Merchant wishes to amend the booking after the Booking Confirmation has been issued, including but not limited to the route, voyages, and equipment size/type, then the booking will be subject to repricing subject to the changes made, and the Merchant must provide the amendment notice to the Carrier at least 10 calendar days prior before the vessel’s scheduled estimated time of departure (“ETD”) as of the time of the booking cancellation. If an amendment notice is provided 10 calendar days before the vessel’s scheduled ETD or on the vessel’s scheduled ETD day itself, the Merchant shall pay the Carrier the applicable CCL of per amended TEU shown in the below table.
    

   Scope	CCL Amount (USD)	Effective Date (Booking Date)	Expiration Date
   East Asia Trade*	$20 per TEU	June 1st, 2021	Until Further Notice
   All Trades (Except for East Asia Trade)	$100 per TEU	June 1st, 2021	Until Further Notice
   Export shipments from Bangladesh, India, Pakistan, Sri Lanka, Red Sea and the Middle East** to East Asia	$25 per TEU	May 4th, 2023	Until Further Notice
   Export shipments from North America	$10 per TEU	February 1st, 2024	Until Further Notice

   *East Asia Trade is covering cargo from and to the following countries or regions:BRUNEI, CAMBODIA, CHINA, HONG KONG, INDONESIA, JAPAN, KOREA, LAOS, MACAU, MALAYSIA, MYANMAR, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, and VIETNAM
   **The Red Sea and the Middle East countries are referring to the following:DJIBOUTI, EGYPT, JORDAN, SAUDI ARABIA, UNITED ARAB EMIRATES, OMAN, BAHRAIN, KUWAIT, IRAQ, and QATAR

1. If the Merchant fails to deliver the Goods for shipment to the Carrier due to unforeseeable circumstances related to

1. Force majeure; or
2. Customs inspection delay with a proven record from authority

then a CCL mentioned in Section 8 shall not be applicable.

The Merchant shall submit documented evidence and proof to the Carrier, proving that the non-performance of the Merchant’s obligation was unavoidable and met the exceptional circumstances listed in 8.2.1 or 8.2.2

1. The Merchant shall warrant to the Carrier that the particulars relating to the commodity and cargo weight are accurate and correct. The Merchant shall also warrant that the Goods are lawful Goods and contain no contraband, drugs or other illegal substances or stowaways, and that the Goods are non-hazardous Goods. In the event that the Merchant fails to provide accurate and correct information including but not limited to commodity, cargo weight, HS Code/HTS, or any documentation required by customs, ports, or other relevant authorities, and such information is found to be inconsistent with the Shipping Instructions (SI), the Carrier shall reserve the right to cancel the booking. In such cases, the Merchant shall be liable for all applicable charges, including the Booking Cancellation Fee (CCL).
2. If, however, there is a discrepancy of more than 3 metric tons per TEU between the weight declared during the booking stage and the final weight before loading, the Merchant shall pay the Carrier a weight discrepancy fee of $2,000 per container.

Weight Discrepancy Amount (USD)	Effective Date (Booking Date)	Expiration Date
$2,000 per Container	May 15th, 2022	Until Further Notice

1. Carrier’s Responsibility

1. The service schedule for Departure (Estimated Time of Departure “ETD”), Transit Time (Duration), and Arrival Time (Estimated Time of Arrival “ETA”) on ONE QUOTE may change after the Booking Confirmation. In addition, the ETD, Duration, and ETA are not part of the contract of carriage and the Carrier does not guarantee/provide commitment to these schedules.

1. If the Merchant has purchased a Premium Cargo Service/Special Promotion Service, the Carrier shall commit to provide the equipment, load and ship the Goods on the first ocean leg as provided in the Booking Confirmation, subject to the conditions mentioned in the terms and conditions.

1. The space guarantee for loading and shipping the goods is limited to ocean routes, and the Carrier does not extend the guarantee to the loading to an inland transportation mode.
2. In the event of the Booking Confirmation is issued to the Merchant by the Carrier, for any change requested by the Merchant which would result in the cancellation of the existing booking, the new booking placed on the same ship does not automatically carry the Premium Cargo Service/Special Promotion Service unless the Merchant purchased the Premium Cargo Service/Special Promotion Service for the new booking.
3. The Carrier would make every commercially reasonable effort to fulfill the service requirement listed in the confirmed booking. If the Carrier fails to provide the equipment, load and ship the cargo on the first ocean leg vessel, after Booking Confirmation has been issued, for Premium Cargo Service/Special Promotion Service, except for the circumstances listed in Section 9.6, the Carrier shall compensate the Merchant for the change of shipment at below quantum. For the latest Premium Cargo Service / Special Promotion Service fee, please kindly refer to the Premium Cargo Service / Special Promotion Service fee Pop up shown on the "Booking Submission" Page.

1. Rollover to an alternative vessel: 50% of the Premium Cargo Service/Special Promotion Service fee per container as listed on the Booking Receipt Acknowledgement
2. Cancellation due to equipment unavailability: 100% of the Premium Cargo Service/Special Promotion Service fee per container as listed on the Booking Receipt Acknowledgement

1. The Compensation Fee, specified in Section 9.5, shall not be payable by the Carrier’s failure arises from events beyond its reasonable control, as detailed below:

1. Force majeure; or
2. The delay in pre-carriage transportation including barge, rail, and truck to connect to the booked ocean vessel; or
3. Equipment pick-up date by the Merchant is earlier than the date requested by the Carrier; or
4. Special requirements of the equipment condition such as food grade; or
5. The Merchant rejects a different equipment type to serve as a substitute for the required equipment type proposed by the Carrier; or
6. Port omission, Phase Out and Cut & Run situations, only when such situations arise from events beyond the Carrier’s reasonable control; or
7. Late document submission or incorrect declarations by the Merchant; or
8. Late gate-in (missing the cut-off time) by the Merchant; or
9. Noncompliance with weight, cargo, and commodity restrictions or limitations by the regulation or the Merchant; or
10. Breaching of ONE’s B/L Clause by the Merchant; or
11. Outstanding freight not paid for the shipment by the Merchant and not complying with the payment terms.

In addition, if the Goods are loaded and shipped on an alternative vessel within three (3) calendar days earlier or after the scheduled ETD as confirmed in the Booking Confirmation, then the Carrier shall not pay the Compensation Fee. Lastly, in the unlikely event of multiple rollovers, the Compensation Fee shall only be paid once.

1. The claim for the Compensation Fee must be submitted by the Merchant within sixty (60) calendar days of the change made by the Carrier in order to be eligible for compensation.
2. The Compensation Fee will not be credited to any future shipments as well as in case the Merchant cancels the shipment after a rollover.

1. Force Majeure

1. Force Majeure referred in Sections 8 and 9 means any circumstances beyond the reasonable control of a party which, by the exercise of due diligence, such party is unable to provide against, such as but not limited to war (whether declared or not), warlike or belligerent acts or operations, hostilities or the imminence thereof, act of public enemies, terrorism or terrorist acts, restraint of princes, rulers or people, compliance with any compulsorily applicable law or governmental directive, boycott against flag, political ban, epidemic, port congestion which is reasonably anticipated to incur delay of 48 hours or more, act of God, strikes, lockouts, labor disputes, stoppages or unrest (whether or not involving the employees of the affected party), accidents, invasion, rebellion or sabotage, or any other events whatsoever beyond the reasonable control of the affected party. Force Majeure excludes economic hardship or commercial impracticability, including but not limited to changes in market conditions, fluctuations in freight rates or demand, shortage of funds, poor management decisions, or the insolvency or financial distress of any party or its customers or suppliers. The affected party shall notify the other party in writing as soon as reasonably practicable after becoming aware of the Force Majeure event, specifying the nature of the event, the obligations affected, and the anticipated duration of the delay or non-performance.

1. The performance of this Agreement by the affected party, to the extent of the Force Majeure, shall be suspended without penalty or liability on the part of the affected party (in whole or in part as appropriate) until such time as the performance thereof is again practicable, without prejudice to any rights, liabilities, and obligations accrued up to the date of suspension.
2. Any party affected by any event of Force Majeure shall take all reasonable steps to minimise the consequences of such event on the performance of their material obligations under the booking.

1. Sanctions

1. The Merchant warrants on a continuing basis that neither it nor any shipper, consignee, notify party, end-user, other interested party, or any person or entity that owns or controls them, is a Sanctioned Person or otherwise subject to Sanctions. The Merchant further warrants that the Goods, shipment, route, payment flows and underlying transaction will not cause the Carrier or its related parties to breach Sanctions, export controls, trade embargoes, anti-boycott or similar laws, and that the Goods are not of a type, origin, destination or end-use subject to a comprehensive embargo or territorial sanctions, unless covered by a valid licence disclosed in writing to and accepted by the Carrier before booking.

“Sanctions” means any economic, financial or trade sanctions, embargoes, restrictive measures, anti-boycott or similar measures administered, enacted or enforced by the United Kingdom, the European Union, the United States of America , the United Nations, Singapore or any other applicable jurisdiction. “Sanctioned Person” means any person or entity listed on, owned or controlled (directly or indirectly, individually or in the aggregate, as defined by applicable law) by, or acting on behalf of, a listed person, or located, organised or ordinarily resident in a comprehensively sanctioned country or region.

If the Carrier reasonably believes performance may breach, or risk breach of, Sanctions or export controls, it may, without liability, cancel the booking, refuse to load, suspend or terminate carriage, deviate, discharge, store, return or otherwise deal with the Goods at any safe place, at the Merchant’s risk and expense. The Carrier is not liable for loss, damage, delay or non-performance arising from such measures. The Merchant shall indemnify and hold harmless the Carrier and its related parties against all losses, liabilities, fines, penalties, costs and expenses (including storage and reasonable legal fees) arising from breach of this clause or inaccuracy of any related warranty, in addition to any other charges or remedies, including CCL. The Carrier may refuse or suspend acceptance of funds, or require alternative payment methods, where processing may breach Sanctions, and may share relevant information with competent authorities and stakeholders as reasonably necessary for compliance.

1. Appendix I: Booking Cancellation and Amendment Fee Matrix

Table 2: Merchants with Premium Cargo Service or Special Promotion Service

Seq	Scenario	Scenario Description	Before Booking Confirmation(BRN)		After Booking Confirmation(BRN)
			Booking Cancellation Fee ("CCL")	Repricing of Freight	Booking Cancellation Fee ("CCL")	Repricing of Freight
1	Entire Booking Cancellation	Merchant requests to cancel the booking entirely (i.e. full cancellation)	-	-	✓ (100% of Premium Cargo Service/Special Promotion Service fee)	-
2	Cancellation due to Vessel Voyage Cancellation or Port Omission	Merchant requests to cancel the booking due to either cancelled vessel voyage or port omission by the vessel voyage	-	-	-	-
3	Cancellation due to Lack of Equipment	Merchant requests to cancel the booking due to no requested equipment is available	-	-	-	-
4	Volume Amendment (Increase)	Merchant requests to add the number of containers, leading to an increase of the total TEU of a booking	-	✓	-	✓
5	Volume Amendment (Decrease)	Merchant requests to reduce the number of containers, leading to a decrease in the total TEU of a booking	-	✓	✓ (100% of Premium Cargo Service/Special Promotion Service fee)	✓
6	Vessel Voyage Amendment	Merchant requests to change the vessel voyage from the original vessel voyage	-	✓	✓ (50% of Premium Cargo Service/Special Promotion Service fee)	✓
7	Route Amendment	Merchant requests to change the route from the original route	-	✓	✓ (50% of Premium Cargo Service/Special Promotion Service fee)	✓
8	Container Type/Size Amendment (No Decrease in the Total TEU)	Merchant requests to change the container type or size from the original container type/size that results in either increase in the total TEU or remains as-is	-	✓	-	✓
9	Container Type/Size Amendment (Decrease in the Total TEU)	Merchant requests to change the container type or size from the original container type/size that results in a decrease in the total TEU	-	✓	✓ (50% of Premium Cargo Service/Special Promotion Service fee)	✓
10	Customer Details/Reference, Weight, Commodity Information Amendment	Merchant requests to change the customer details (e.g. shipper, consignee info, etc.), weight, and commodity information	-	-	-	-

 

Table 3: Merchants without Premium Cargo Service or Special Promotion Service

Seq	Scenario	Scenario Description	Before Booking Confirmation or more than 10 days Before ETD**		After Booking Confirmation and 10 days or less Before ETD**
			Booking Cancellation Fee ("CCL")	Repricing of Freight	Booking Cancellation Fee ("CCL")	Repricing of Freight
1	Entire Booking Cancellation	Merchant requests to cancel the booking entirely (i.e. full cancellation)	-	-	✓ (USD 100* per TEU cancelled)	-
2	Cancellation due to Vessel Voyage Cancellation or Port Omission	Merchant requests to cancel the booking due to either cancelled vessel voyage or port omission by the vessel voyage	-	-	-	-
3	Cancellation due to Lack of Equipment	Merchant requests to cancel the booking due to no requested equipment is available	-	-	-	-
4	Volume Amendment (Increase)	Merchant requests to add the number of containers, leading to an increase of the total TEU of a booking	-	✓	-	✓
5	Volume Amendment (Decrease)	Merchant requests to reduce the number of containers, leading to a decrease in the total TEU of a booking	-	✓	✓ (USD 100* per TEU amended)	✓
6	Vessel Voyage Amendment	Merchant requests to change the vessel voyage from the original vessel voyage	-	✓	✓ (USD 100* per TEU amended)	✓
7	Route Amendment	Merchant requests to change the route from the original route	-	✓	✓ (USD 100* per TEU amended)	✓
8	Container Type/Size Amendment (No Decrease in the Total TEU)	Merchant requests to change the container type or size from the original container type/size that results in either increase in the total TEU or remains as-is	-	✓	-	✓
9	Container Type/Size Amendment (Decrease in the Total TEU)	Merchant requests to change the container type or size from the original container type/size that results in a decrease in the total TEU	-	✓	✓ (USD 100* per TEU amended)	✓
10	Customer Details/Reference, Weight, Commodity Information Amendment	Merchant requests to change the customer details (e.g. shipper, consignee info, etc.), weight, and commodity information	-	-	-	-

*The CCL amount is indicative and may vary depending on the applicable service scope, which is detailed in Section 8.1.4
**ETD refers to the Estimated Time of Departure of the vessel at the time of booking cancellation.